Your Challenge – You may not have the time or comfort level to troubleshoot tech troubles on your own, but we can take the panic out of an unforeseen issue. Through monitoring, we often spot and fix potential problems before they happen, and if you pass an issue on to our Helpdesk, we’ll quickly diagnose the problem and take action to resolve it.
Service As You Need It
Tech trouble happens to the best of us. When you need a helping hand to get your tools, platforms, websites or applications back where you want them to be, our Service Desk team is easy to reach and happy to help.
Quick Solutions, Reliable Support – Service Desk at Your Service
ITIL or Information Technology Infrastructure Library is a framework for best practices in IT service management that we use to structure our approach to troubleshooting through our Service Desk. It provides a systematic approach create stability, reduce cost, and improve customer support. Using ITIL as our guide, we’ll work with you as a reliable resource to triage and troubleshoot technology issues as they present themselves, ensuring you have a well-equipped team to tackle problems that knows your priorities and processes firsthand.
With a commitment to service excellence, our Helpdesk is always ready to provide quick, effective resolutions, keeping your team productive and stress-free.
What You Can Achieve with MERAK:
Fast Issue Resolution
Our Solution – MERAK uses smart ticketing, diagnostics, and monitoring to keep downtime to a minimum with Freshdesk. We act quickly to track down a solution and avoid impact to your operations.
Priority Support
Your Challenge – When troubleshooting with customer service on a high-use platform, wait times and difficult communication can slow down a quick fix. Trying to get a handle on new tools, convoluted methods for contacts, and prohibitive security can make it a chore to get in touch with someone who can help.
Our Solution – We pay attention to ticket prioritization so urgent issues are resolved quickly while keeping up with rapid response times for all users. We can also provide training to familiarize you and your staff with new platforms and tools so you’re not stuck wading through platform support articles when learning new systems.
Seamless Updates
Your Challenge – It’s a headache to deal with continuous updates, upgrades, and security patches across your essential tools and platforms, especially when you need them up and running consistently. We’re happy to take the pressure off and ensure your systems are up-to-date and well secured.
Our Solution – We stay consistent with monitoring for updates and implementing them safely so there’s no sudden failures or lingering backlog to worry about. You can stay focused on your business without concerns around vulnerabilities or outdated tools.
Personalized Care
Your Challenge – Some simple fixes can be automated, but more complicated issues need a human touch; someone who knows the bigger picture of your processes, goals, and experience with the tools you depend on.
Our Solution – When things get complicated, our team is ready to help. We’ll always provide the right level of support, whether it’s a simple fix with minimal intervention or a deeper consultation to reinvent your processes.
Your Trusted Canadian Technology Solutions Partner
We believe technology should work for you. Since 1994, we’ve helped businesses use IT to overcome challenges and grow. From a Guelph basement to a remote team serving clients across the country, we deliver tailored solutions that fit your business.
From coast to coast to code — our 100% Canadian team creates and powers secure data-sovereign solutions you can trust. No offshoring, no shortcuts — just #CodedInCanada.
