Your Challenge – When your platforms aren’t connected, customers may be getting an inconsistent experience across the different access points. Part of your brand is your ability to interact with the public, are you putting forth a unified voice and experience?

Our Solution – We can unify your customer data across different platforms to ensure it’s all building to a singular picture of your client, ensuring their experience is always personalized.

Your Challenge – You’ve got a few platforms and applications gathering performance metrics, sales and customer data, and tracking how your staff and clients interact, perhaps some of it is work you do by hand. The insights take a lot of time to put together or don’t give you the information you need.

Our Solution – Our team at MERAK can build in analytics and real-time insights to collate your data and guide smarter strategies, faster.

Your Challenge – Working with a rigid, outdated system leaves you and your staff little room to serve customers with more flexibility and ease. You’ve been putting off the switch to a more modern platform because you’re not sure it will have all the functionality you need.

Our Solution – We can help you migrate to a cloud-based solution that will scale with your business, and ensure your data is preserved and protected in the transfer. A cloud solution will have the flexibility and optimized interaction to keep you current with the modern landscape.

Your Challenge – Inefficient processes in your daily operations lead to time and effort wasted, and a frustrating user experience for your staff to work around outdated systems.

Our Solution – We’ll help you optimize your process through digital transformation to upgrade your strategy and operations, saving you money in the long term and headaches in the short term.

Your Challenge – Resistance to change within your organization can slow down even minor shifts towards modernization. Personnel who are wary of learning new processes or cling to the systems they are familiar with can make progress feel like a disruption.

Our Solution – We work within structures of Organizational Change Management to engage with teams, reduce resistance, and ease the stress of change with consistent support.

Your Challenge – Old processes can be inefficient with your time and cause confusion for your staff.

Our Solution – We rebuild your workflows through business process engineering to improve performance, reduce duplication and enable better scalability.

Your Challenge – Investing in the wrong technology and tools for your business can be tricky to adopt or strategically unaligned with your goals.

Our Solution – MERAK creates a technology roadmap to ensure your platforms and tools support your plans throughout the business modernizations process.

Your Challenge – Staff or leadership who are dependent on legacy technologies can make it hard to discover new processes and platforms to increase your business’ flexibility and efficiency.

Our Solution – We ensure everyone is comfortable and prepared for change through collaborative strategic planning, training, and engagement with leadership.

Your Challenge – Visitors with disabilities often leave websites that aren’t user-friendly for their needs, leading to high bounce rates and low retention. For instance, people with limited vision may struggle to read content or people with hearing impairments may not understand videos without captions.

Our Solution – By optimizing your site for usability and inclusion, we help all users engage comfortably. From keyboard-friendly navigation to captioned video content, your site becomes more intuitive for everyone—boosting satisfaction and retention.

Your Challenge – Non-compliance with regional, provincial, or federal inclusivity laws can expose your business to legal action, fines, and reputational harm.

Our Solution – We offer detailed audits and inclusive design strategies, ensuring your digital presence aligns with all relevant standards, helping you avoid legal risk and maintain trust.

Your Challenge –As digital standards and technologies evolve, staying current can be difficult, risking user dissatisfaction or non-compliance.

Our Solution – We provide long-term support, updates, and training to keep your digital platforms inclusive, ahead of new regulations, and delivering smooth user experiences.