Privacy Policy

1. Overview

MERAK Systems Corporation (“MERAK,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of personal information. This Privacy Policy outlines how we collect, use, disclose, retain, and safeguard your personal and operational data in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian laws.

This policy applies to all personal information collected through our website and in the course of providing our services to clients, including employees, subcontractors, and partners.

2. Information We Collect

We collect only the personal information necessary for specific, legitimate business purposes, including but not limited to:

Automatically collected information: IP address, browser type, operating system, and usage data for security and analytics purposes.
Cookies and tracking technologies: Used to enhance user experience and tailor content based on your preferences. You may adjust your browser settings to decline cookies.
Voluntarily submitted information: Contact details (e.g., name, email address, phone number) provided through forms, subscriptions, or service inquiries.

We do not collect personal information indiscriminately or use deceptive methods to obtain it.

3. Purpose of Collection

Personal and operational information is collected for the following legitimate business purposes:

To provide, maintain, and improve our services
To respond to inquiries and fulfill requests
To manage client and partner relationships
To send updates, newsletters, or service-related communications (with consent)
To ensure the security and functionality of our website and systems
To comply with legal, regulatory, or contractual obligations

4. Consent

We obtain informed consent—either written or electronic—before collecting, using, or disclosing your personal information. You have the right to withdraw your consent at any time, subject to legal or contractual restrictions.

5. Use, Disclosure, and Retention

We will only use or disclose your personal information for the purposes for which it was collected, unless required or permitted by law. Information is retained only as long as necessary to fulfill those purposes or comply with applicable laws, after which it is securely deleted or anonymized.

6. Data Accuracy

We take reasonable steps to ensure that personal information is accurate, complete, and up to date. You may request corrections to your data at any time by contacting us directly.

7. Safeguards

We protect personal information using appropriate security measures based on sensitivity and risk. These may include:

Physical safeguards (e.g., restricted office access)
Technological safeguards (e.g., encryption, firewalls, secure servers)
Organizational safeguards (e.g., access controls, staff training)

8. Individual Access and Control

You have the right to access your personal information held by MERAK and to request corrections. In cases where access is refused (e.g., for legal reasons), we will provide an explanation and outline your options for appeal.

9. Third-Party Websites

Our website may include links to external websites for convenience. We are not responsible for the privacy practices or content of these third-party sites. You are encouraged to review their privacy policies before sharing personal information.

10. Openness and Transparency

We are committed to making our privacy practices clear and accessible. This policy is publicly available and may be updated periodically. Significant changes will be communicated through our website or directly where appropriate.

11. Complaint & Recourse Mechanism

If you have concerns about how your information is handled, you may contact our Privacy Officer. All complaints will be investigated. Violations may result in disciplinary measures, up to and including termination of employment or contracts.

12. Contact Us

If you have questions, concerns, or wish to exercise your rights regarding your personal information, please reach out.