Why worry about servers, licenses, backups, updates, monitoring, APIs, certificates and/or domains? A single point of contact will handle your managed service requirements so you can concentrate on your daily business needs.

IT monitoring is comprised of a class of products designed to let analysts monitor the status of equipment and track performance to ensure systems are performing at expected service levels. Monitoring will alert system administrators to issues as they arise. IT monitoring tools range from basic checks to more advanced tools that examine product or service performance, or even automate corrections when problems are suspected.

Basic Types of Monitoring

Availability: This is information regarding uptime and performance of the system that is being monitored.

Web Monitoring: This is more fine grained than availability, but considers page load time, errors generated, load time of various elements of the web page or app performance. This data is critical for prioritizing optimization.

Cloud Service Monitoring: Track resource utilization, expenditure, availability, and system performance of cloud services.

API Monitoring: APIs are ubiquitous in modern applications. Ensuring your systems API service is functioning as expected is critical to ensuring good user experience.

User Monitoring: Tracking user activity to gain an understanding of how users interact with your system and spot any potential issues.

Security: Tracking network access, network traffic, users and user activities to spot any unusual or unauthorized activity.

Business Activity Monitoring: This tracks business performance metrics and forms the foundation for business intelligence services that would support decision making. An example of a business intelligence platform would be Microsoft Power BI.

Best Practices

Use alerts only when required: Too many alerts will lead to alert fatigue. If administrators ignore alerts the system becomes less resilient.

Consider an alert tier system: Not all system issues are the same. Categorizing alerts by severity will ensure appropriate resources are mobilized.

Be considerate of the medium used for alerts: Just like too many alerts if all alerts are sent via text or email, higher priority alerts might be missed or the primarily channel for alerts may get saturated and eventually ignored.

Prepare an escalation plan: Simple problems can escalate into major problems quickly. Planning for and simulating disasters can be an invaluable form of staff training.

Redundancy is your friend: If you rely on only one source of data to monitor the health of your system, if the monitoring system experiences a failure or the single tool does not capture the full view of your system you may be missing critical troubleshooting information.

Pay extra attention to outliers: Irregular and transient errors are excellent indicators and tools to identify difficult to track bugs in your system.

MERAK Systems Corporation can help:

Automate: Replace repetitive tasks with intelligent automation.

Empower: Empowering our clients to develop and manage solutions for themselves ensuring they can remain technology relevant.

Modernize: Develop solutions to meet new business needs, re-imagine legacy systems and technologies, and support citizen developer productivity.

Manage at Scale: MERAK Systems Corporation provides the best practices to help manage and govern your organization’s creations at scale.

Visualize: Unleash a data driven culture within your organization through rapid reporting and analytics against business data.

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